Refunds & Cancellation

Complaints

Any complaints regarding product quality, damage, or defects must be reported within 24 hours of delivery, along with an unboxing video as supporting evidence. To submit a complaint, please contact Myzaarah through WhatsApp using the contact number provided on our website. If the issue is verified as genuine, our team will arrange an appropriate resolution, such as a replacement or refund, in accordance with our policy and applicable law.

Refund Policy

Refund requests are reviewed according to the circumstances of the order, the condition of the product, and applicable consumer protection laws. Refunds may be considered in the following situations:

Non-delivery of the Product
If an order has been prepaid and we are unable to deliver the product due to unforeseen circumstances, the full amount paid for the undelivered order will be refunded.

Major Defects or Damage
Products are checked before dispatch. If you receive a product with significant defects or damage, please inform our customer support team within 24 hours of delivery and provide supporting evidence, including an unboxing video where available. After verification, we will arrange an appropriate resolution in accordance with our policy and applicable law.

Product Not as Described
If the product you receive significantly differs from the description displayed on our website, please report the issue within 24 hours of delivery and provide the necessary supporting evidence. Once the claim has been verified, an eligible refund or other appropriate resolution will be processed in accordance with our policy and applicable law.

Order Cancellation

Order cancellation requests are subject to the order's processing and dispatch status. Please contact Myzaarah as soon as possible if you wish to cancel an order. Once an order has been dispatched, cancellation may no longer be possible, and the applicable return policy will apply.

For approved refunds, the amount will be processed through the applicable payment method. The time taken for the refund to appear in your account may depend on the payment provider or bank. We will communicate any relevant refund details to the customer.

Contact Us

For refund requests, order cancellations, or product complaints, please contact Myzaarah through the WhatsApp number or contact details provided on our website.